OMBUDSMAN (PROCEDURE) REGULATIONS, 1981 (C.I 19)

No complaint arising out of any action taken or omitted to be taken by any body, organisation or person specified in subsection (1) of section 2 of the Ombudsman Act, 1980 (Act 400) shall be entertained by the Ombudsman where the action or omission occurred before the 19th day of March, 1980.

(1) Every complaint lodged with the Ombudsman shall be in writing and signed by the complainant. (2) Where the complainant cannot read and write the person who writes the complaint for the complainant shall— (a) read it over and interpret it to the complainant; and (b) declare in writing that the complainant has fully understood or at least appeared to understand and appreciate the contents of the complaint. (3) Where a complaint is written by a person other than the complainant under sub-regulation (2) of this regulation the complaint shall bear the full name and address and the thumb-print of the complainant. (4) A complaint lodged with the Ombudsman shall indicate— (a) the names of the town locality and street where the complainant resides; (b) the telephone number of the complainant (if any); (c) the body, organization or person against whom the complaint is lodged; (d) in detail, the nature of the complaint or grievance (together with copies of any documents in support thereof); (e) the nature of the injustice or harm that the complainant has suffered as a result of the action taken or omitted to be taken by the body, organization or person specified in subsection (1) of section 2 of the said Ombudsman Act, 1980. (5) A person who lodges a complaint with the Ombudsman on behalf of another person shall state the capacity in which he does so and the reason therefor.