1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E+W+S
(1) It shall be the duty of the Secretary of State to give to each [ F2 [ F3 Strategic Health Authority and Health Authority, to each ] Special Health Authority ] in England and Wales and to each Health Board in Scotland such directions F4 . . . as appear to him necessary for the purpose of securing that, as respects each hospital F4 . . . which that [ F5 Strategic Health Authority, ] [ F2 Health Authority, Special Health Authority or Board ] [ F6 manage ] —
(a) such arrangements are made for dealing with complaints made by or on behalf of persons who are or have been patients at that hospital; and
(b) such steps are taken for publicising the arrangements so made, as (in each case) are specified or described in the directions. [ F7 (1A) It shall also be the duty of the Secretary of State to give to each NHS trust which [ F8 manages ] a hospital such directions as appear necessary for the purpose of securing that, as respects each hospital F9 . . . which that NHS trust [ F10 manages ] —
(a) such arrangements are made for dealing with complaints made by or on behalf of persons who are or have been patients at that hospital; and
(b) such steps are taken for publicising the arrangements so made, as (in each case) are specified or described in the directions. ] [ F11 (1B) It shall also be the duty of the Secretary of State to give to each Primary Care Trust [ F12 and Local Health Board ] which manages a hospital such directions as appear necessary for the purpose of securing that, as respects each hospital which that Primary Care Trust [ F12 or Local Health Board ] manages—
(a) such arrangements are made for dealing with complaints made by or on behalf of persons who are or have been patients at that hospital; and
(b) such steps are taken for publicising the arrangements so made, as (in each case) are specified or described in the directions.
(1C) In this section, “ directions ” means—
(a) in relation to England and Wales, directions under section 17 of the M1 National Health Service Act 1977,
(b) in relation to Scotland, directions under section 2(5) of the M2 National Health Service (Scotland) Act 1978. ]
(2) No right of appeal, reference or review conferred under this section shall preclude an investigation [ F13 under the Health Service Commissioners Act 1993 ] in respect of any matter.
(3) In this section—
(a) in its application to England and Wales, expressions which are also used in the said Act of 1977 have the same meanings as in that Act;
(b) in its application to Scotland, expressions which are also used in the said Act of 1978 have the same meanings as in that Act. Textual Amendments F2 Words in s. 1(1) substituted (28.6.1995 for specified purposes and otherwise 1.4.1996) by 1995 c. 17 , ss. 2(1)(3) , 8 , Sch. 1 Pt. III para. 109(2)(a) (with Sch. 2 paras. 6 , 16 ) F3 Words in s. 1(1) substituted (1.10.2002 for E.W.) by 2002 c. 17 , s. 1(3) , Sch. 1 Pt. 2 para. 37(a) ; S.I. 2002/2478 , art. 3(1)(a)(c) F4 Words in s. 1(1) repealed by 1999 c. 8 , s. 65 , Sch. 4 para. 71(a) , Sch. 5 (the repeal being brought into force: for Scotland on 1.10.1999 by S S.I. 1999/90 , art. 2 , Sch. 2 ; for England to the extent that the words are omitted by virtue of Sch. 4 para. 71(a) of the amaending Act on 1.10.1999 by S.I. 1999/2540 , and, to the extent that the words are repealed by Sch. 5 of the amending Act, on 1.4.2000 by S.I. 2000/1041 , art. 2 ; and for Wales on 1.4.2000 by S.I. 2000/1026 , art. 2(1) , Sch. F5 Words in s. 1(1) inserted (1.10.2002 for E.W.) by 2002 c. 17 , s. 1(3) , Sch. 1 Pt. 2 para. 37(b) ; S.I. 2002/2478 , art. 3(1)(a)(c) F6 Word in s. 1(1) substituted (E.)(S.) (1.10.1999) and (W.) (1.4.2000) by 1999 c. 8 , s. 65(1) , Sch. 4 para. 71(a) ; S.S.I 1999/90, art. 2(b); S.I. 1999/2540 , art. 2(1)(a) , Sch. 1 ; S.I. 2000/1026 , art. 2 , Sch. F7 S. 1(1A) inserted (28.6.1995 for specified purposes and otherwise 1.4.1996) by 1995 c. 17 , ss. 2(1)(3) , 8 , Sch. 1 Pt. III para. 109(2)(b) (with Sch. 2 paras. 6 , 16 ) F8 Word in s. 1(1A) substituted (E.)(S.) (1.10.1999) and (W.) (1.4.2000) by 1999 c. 8 , ss. 65(1) , 67(1) , Sch. 4 para. 71(b) ; S.S.I. 1999/90 , art. 2(b) ; S.I. 1999/2540 , art. 2(1)(a) , Sch. 1 ; S.I. 2000/1026 , art. 2 , Sch. F9 Words in s. 1(1A) repealed (E.)(S.) (1.10.1999) and (W.) (1.4.2000) by 1999 c. 8 , s. 65 , Sch. 4 para. 71(b) ; S.S.I. 1999/90 , art. 2 , Sch. 2 ; S.I. 1999/2540 , art. 2(1)(a) , Sch. 1 ; S.I. 2000/1026 , art. 2 , Sch. F10 Word in s. 1(1A) substituted (E.)(S.) (1.10.1999) and (W.) (1.4.2000) by 1999 c. 8 , s. 65(1) , Sch. 4 para. 71(b) ; S.S.I. 1999/90 , art. 2(b) ; S.I. 1999/2540 , art. 2(1)(a) , Sch. 1 ; S.I. 2000/1026 , art. 2 , Sch. F11 S. 1(1B)(1C) inserted (E.) (1.10.1999 for specified purposes and otherwise 4.1.2000), (S.) (1.10.1999) and otherwise ( prosp.) by 1999 c. 8 , ss. 65(1) , 67(1) , Sch. 4 para. 71(c) ; S.S.I. 1999/90 , art. 2(b) ; S.I. 1999/2342 , art. 2(1) , Sch. 1 ; S.I. 1999/2540 , art. 2(1)(a) , Sch. 1 ; F12 Words in s. 1(1B) inserted (10.10.2002 for W., 1.3.2007 in so far as not already in force, immediately before the National Health Service Act 2006 comes into force) by 2002 c. 17 , ss. 6(2) , 42(3) , Sch. 5 para. 26 ; S.I. 2002/2532 , art. 2 , Sch. ; S.I. 2006/1407, art. 1(1), Sch. 1 Pt. 2 para. 12 (with art. 4) F13 Words in s. 1(2) substituted (5.2.1994) by 1993 c. 46 , s. 20(1) , Sch. 2 para. 7 Modifications etc. (not altering text) C1 S. 1: transfer of functions (1.7.1999) by S.I. 1999/672 , arts. 1(2) , 2 , Sch. 1 Marginal Citations M1 1977 c.49 . M2 1978 c.29 . Textual Amendments F14 S. 1A repealed (28.6.1995 for specified purposes and otherwise 1.4.1996) by 1995 c. 17 , ss. 2(1)(3) , 5(1)(2) , 8 , Sch. 1 Pt. III para. 109(3) , Sch. 3 (with Sch. 2 paras. 6 , 16 ) (but s. 1A expressed to be subject to transfer of powers (1.7.1999) by S.I. 1999/672 , arts. 1(2) , 2 , Sch. 1 )
