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Consumers, Estate Agents and Redress Act 2007 (c. 17)

Consumers, Estate Agents and Redress Act 2007 2007 CHAPTER 17 An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes. [19th July 2007] Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

Legislation

Table of Content

2007. [ F2 The consumer advocacy bodies ] U.K.

1. The consumer advocacy bodies U.K.

2. “Consumer”, “consumer matters” and “designated consumers” U.K.

3. “Consumer” and “consumer matters” U.K.

4. Determining priorities U.K.

5. Forward work programmes [ F15 of the GCCNI ] U.K.

6. The core functions U.K.

8. The representative function U.K.

9. The research function U.K.

10. Powers of investigation U.K.

11. General powers of investigation U.K.

12. Investigation of complaints made by vulnerable designated consumers U.K.

13. Investigation of complaints relating to disconnection of gas or electricity E+W+S

14. Reference of matters to the Gas and Electricity Markets Authority E+W+S

15. [ F84 Reference of postal matters to OFCOM ] U.K.

16. Other functions of [ F94 the consumer advocacy bodies ] U.K.

17. Reports by [ F95 the GCCNI ] U.K.

18. Secretary of State's power to require reports U.K.

19. Information U.K.

24. Provision of information to [ F126 the consumer advocacy bodies ] U.K.

25. Enforcement by regulator of section 24 notice U.K.

26. Enforcement by court of section 24 notice U.K.

27. Provision of information by [ F151 a consumer advocacy body ] U.K.

28. Exemptions from requirements to provide information U.K.

29. Abolition of consumer bodies U.K.

30. Abolition of “Energywatch” and “Postwatch” U.K.

31. Designation of the Consumer Council for Water for abolition E+W

32. Transfer orders and abolition orders E+W

33. Abolition: supplementary provision U.K.

34. Compensation for loss of office U.K.

35. Transfer of property etc U.K.

36. Alteration of [ F202 the functions of Citizens Advice and Citizens Advice Scotland ] U.K.

37. The Financial Services Consumer Panel U.K.

40. [ F211 Provision about consumer advocacy bodies U.K.

40. Grants to consumer advocacy bodies U.K.

40. Interpretation U.K.

41. Introductory U.K.

42. Standards for handling complaints U.K.

43. Standards for handling complaints U.K.

44. Requirements for making regulations under section 43 U.K.

45. Information with respect to compliance with complaints handling standards U.K.

46. Requirements relating to redress schemes U.K.

47. Membership of redress scheme U.K.

48. Membership of redress schemes: supplementary U.K.

49. Approval of redress schemes U.K.

50. Approval of redress schemes: supplementary U.K.

51. Enforcement U.K.

52. Estate agents' duties U.K.

53. Membership of redress schemes U.K.

54. Prohibition and warning orders U.K.

55. Grounds for prohibition orders U.K.

56. Investigatory powers U.K.

57. Powers of entry and inspection U.K.

58. Contracts concluded away from business premises U.K.

59. Subordinate legislation U.K.

60. Orders and regulations U.K.

61. Directions U.K.

62. Amendments, transitional provision and repeals U.K.

63. Minor, consequential and transitional provision U.K.

64. General U.K.

65. Extent U.K.

66. Commencement U.K.

67. “ Redress schemes U.K.

23. Redress schemes

23. Enforcement

23. Housing Act 2004 (c. 34) U.K.

2007. [ F2 The consumer advocacy bodies ] U.K.

1. The consumer advocacy bodies U.K.

2. “Consumer”, “consumer matters” and “designated consumers” U.K.

3. “Consumer” and “consumer matters” U.K.

4. Determining priorities U.K.

5. Forward work programmes [ F15 of the GCCNI ] U.K.

6. The core functions U.K.

8. The representative function U.K.

9. The research function U.K.

10. Powers of investigation U.K.

11. General powers of investigation U.K.

12. Investigation of complaints made by vulnerable designated consumers U.K.

13. Investigation of complaints relating to disconnection of gas or electricity E+W+S

14. Reference of matters to the Gas and Electricity Markets Authority E+W+S

15. [ F84 Reference of postal matters to OFCOM ] U.K.

16. Other functions of [ F94 the consumer advocacy bodies ] U.K.

17. Reports by [ F95 the GCCNI ] U.K.

18. Secretary of State's power to require reports U.K.

19. Information U.K.

24. Provision of information to [ F126 the consumer advocacy bodies ] U.K.

25. Enforcement by regulator of section 24 notice U.K.

26. Enforcement by court of section 24 notice U.K.

27. Provision of information by [ F151 a consumer advocacy body ] U.K.

28. Exemptions from requirements to provide information U.K.

29. Abolition of consumer bodies U.K.

30. Abolition of “Energywatch” and “Postwatch” U.K.

31. Designation of the Consumer Council for Water for abolition E+W

32. Transfer orders and abolition orders E+W

33. Abolition: supplementary provision U.K.

34. Compensation for loss of office U.K.

35. Transfer of property etc U.K.

36. Alteration of [ F202 the functions of Citizens Advice and Citizens Advice Scotland ] U.K.

37. The Financial Services Consumer Panel U.K.

40. [ F211 Provision about consumer advocacy bodies U.K.

40. Grants to consumer advocacy bodies U.K.

40. Interpretation U.K.

41. Introductory U.K.

42. Standards for handling complaints U.K.

43. Standards for handling complaints U.K.

44. Requirements for making regulations under section 43 U.K.

45. Information with respect to compliance with complaints handling standards U.K.

46. Requirements relating to redress schemes U.K.

47. Membership of redress scheme U.K.

48. Membership of redress schemes: supplementary U.K.

49. Approval of redress schemes U.K.

50. Approval of redress schemes: supplementary U.K.

51. Enforcement U.K.

52. Estate agents' duties U.K.

53. Membership of redress schemes U.K.

54. Prohibition and warning orders U.K.

55. Grounds for prohibition orders U.K.

56. Investigatory powers U.K.

57. Powers of entry and inspection U.K.

58. Contracts concluded away from business premises U.K.

59. Subordinate legislation U.K.

60. Orders and regulations U.K.

61. Directions U.K.

62. Amendments, transitional provision and repeals U.K.

63. Minor, consequential and transitional provision U.K.

64. General U.K.

65. Extent U.K.

66. Commencement U.K.

67. “ Redress schemes U.K.

23. Redress schemes

23. Enforcement

23. Housing Act 2004 (c. 34) U.K.

Section 1

1. The consumer advocacy bodies U.K.

(1) In this Act— “Citizens Advice” means the National Association of Citizens Advice Bureaux; “Citizens Advice Scotland” means the Scottish Association of Citizens Advice Bureaux; “the GCCNI” means the General Consumer Council for Northern Ireland. (2) Except where this Act otherwise provides, a reference in this Act to a consumer advocacy body is a reference to— (a) Citizens Advice, (b) Citizens Advice Scotland, [ F4 (ba) Consumer Scotland, ] or (c) the GCCNI. [ F5 (3) Except where this Act otherwise provides— (a) a function conferred on Citizens Advice, Citizens Advice Scotland or Consumer Scotland by or under this Act may be carried out by that body jointly with one or both of the other bodies, and (b) each of those bodies may carry out on behalf of another of those bodies a function that is conferred on that other body by or under this Act, with the agreement of that other body. ] (4) A function conferred on the GCCNI by this Act may be exercised by the GCCNI only in relation to consumer matters that relate to postal services in Northern Ireland. ] Textual Amendments F3 S. 1 substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(4) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 ) F4 S. 1(2)(ba) inserted (13.1.2022) by The Consumer Scotland Act 2020 (Consequential Provisions and Modifications) Order 2022 (S.I. 2022/34) , art. 1(1) , Sch. para. 7(2)(a) (with art. 5 ) F5 S. 1(3) substituted (13.1.2022) by The Consumer Scotland Act 2020 (Consequential Provisions and Modifications) Order 2022 (S.I. 2022/34) , art. 1(1) , Sch. para. 7(2)(b) (with art. 5 )

Section 2

2. “Consumer”, “consumer matters” and “designated consumers” U.K.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Textual Amendments F6 S. 2 omitted (1.4.2014) by virtue of The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(5) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )

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Consumers, Estate Agents and Redress Act 2007 (c. 17)

1. The consumer advocacy bodies U.K.

2. “Consumer”, “consumer matters” and “designated consumers” U.K.

Consumers, Estate Agents and Redress Act 2007 (c. 17)

1. The consumer advocacy bodies U.K.

2. “Consumer”, “consumer matters” and “designated consumers” U.K.